HiTEC PANEL: Leveraging BYOD, Empowering Your Guest and Yielding Guest Behavior
Mobile devices are increasingly becoming an inseparable part of our daily lives.
This is also true for your hotel guests and their ever-evolving expectations.
This session will introduce you to the latest in guest-based BYOD services and applications.
The panel of experts have a combined 60 years experience with the marriage of hospitality and technology. They will discuss trends in BYOD related guest behavior, opportunities on yielding guest behavior, empowering your guest through BYOD to enhance the overall experience and gain a competitive edge.
Key Take Aways – Attendees of this session will get to learn more about:
1. Emerging BYOD Technologies and Solutions
2. Opportunities to leverage BYOD to gain a competitive advantage
3. Empowering the hotel guest through BYOD while yielding guest behavior
The panel will be held at HITEC on Wednesday from 4:25 – 5:15:
Kerry Brock, MBA, VP of Sales at RoomKey PMS
Kerry has a 15-year record of achievements and demonstrated success driving sales growth while providing award-winning sales leadership in highly competitive markets. She has been at RoomKey PMS since October 2012 where she worked to put in place infrastructure and systems to support the success of the sales function as well as plans and strategies for developing business and achieving the company’s sales goals.
Thomas Castleberry MBA, EVP & COO, SkyWire
Prior to Joining SkyWire, Thomas held various positions with MICROS Systems, Inc. most recently as General Manager. MICROS Systems, Inc. (NASDAQ: MCRS), SkyWire is the global leader of enterprise mobile marketing centric applications serving the hospitality and specialty retail industries. Thomas has over 20 years combined experience in the hospitality management and technology industry. Thomas also received the following accolades, Microsoft Systems Engineer (MCSE), Microsoft Certified Trainer (MCT), and Microsoft Certified Systems Administrator (MCSA). Thomas received a Master of Business Administration from the University of Phoenix, a Bachelor of Science from University of Nevada at Las Vegas, and an Associate in Science from The University of Hawaii, Kapi’olani Community College.
Dennis Montellano, Vice President of Sales, SkyWire
Most recently Dennis served as the Vice President of Sales and Member Services at Technovation, Inc. Technovation aggregates technology systems and solutions for a variety of verticals in order to provide an immersive and interactive guest experience. Partners, strategic alliances, and members of Technovation include Microsoft, Cisco, Rainmaker, SkyWire, and many more. Dennis also served as Vice President of West Coast Operations at Steiner Leisure (NASDAQ: STNR). Steiner Leisure is an innovative spa company that specializes in spa operations, spa design, spa therapy as well as massage and skincare education. Steiner Leisure clients include cruise lines, resort operators, and retail outlets worldwide. In addition, Dennis also held a variety executive positions at Chronologix Software (developers of Spasoft), the leader in spa management software. Dennis has nearly 20 years of combined operations and technology experience in hospitality. Dennis attended the University of California at Los Angeles.